Privacy Policy

Effective date: July 2026

About PhoneAura Advisory

PhoneAura Advisory ("we," "us," "our") operates a mobile and SIM upgrade consultancy. We help customers compare eSIM options, SIM only deals, phone deals, mobile upgrades, Canadian upgrades, and other mobile services. This Privacy Policy describes our data practices.

What We Collect

When you contact us by phone or through our website forms, we may collect:

• Your name
• Your phone number
• Your email address (only if you provide it voluntarily)
• General information about your mobile needs (e.g., data usage, current device, whether you want an eSIM card, SIM only plan, phone deal, or mobile upgrade)

This information is collected solely to provide our upgrade consultancy service.

What We Do NOT Collect

PhoneAura Advisory is committed to protecting your sensitive information. We want to be absolutely clear about what we never collect, store, request, or process under any circumstances:

• Banking information — We do not collect bank account numbers, transit numbers, institution numbers, routing numbers, or any other banking details. We do not ask for your banking information.
• Payment card details — We do not collect credit card numbers, debit card numbers, CVV/CVC codes, expiry dates, or any payment card information whatsoever.
• Personal credentials — We do not collect passwords, PINs, passcodes, security questions, login credentials, authentication tokens, or access codes for any of your accounts — including your mobile carrier account, email, banking app, social media, or any other service.
• Government-issued identification — We do not collect or request passport details, driver's licence numbers, Social Insurance Numbers (SIN), or any form of government-issued ID.
• Financial documents — We do not collect bank statements, credit reports, tax records, payslips, or any financial documentation.
• Biometric data — We do not collect fingerprints, facial recognition data, voice prints, or any biometric identifiers.

Warning: If anyone claiming to represent PhoneAura Advisory asks you for banking information, payment card details, passwords, or personal credentials — it is fraudulent. Please report it immediately by calling (888) 344-5701.

How We Use Your Information

The limited information we collect is used only to:

• Deliver personalised mobile upgrade advice
• Compare eSIM options, SIM only deals, phone deals, and Canadian upgrade offers relevant to your needs
• Return your callback request
• Improve our consultancy services

Data Sharing

We do not sell, rent, trade, or share your personal information with third parties. Your contact details and consultation notes remain exclusively with PhoneAura Advisory and are never passed to carriers, retailers, advertisers, or any other entity without your explicit consent.

Data Security & Retention

We store your information securely and retain it only as long as necessary to provide our services. You may request deletion of your data at any time by calling (888) 344-5701.

Cookies

Our website uses only essential cookies required for basic functionality. We do not use tracking, advertising, or third-party analytics cookies.

Your Rights

You have the right to access, correct, or delete any personal data we hold about you. You may also withdraw consent for us to contact you at any time. To exercise these rights, call us at (888) 344-5701.

Compliance with Canadian Privacy Law

PhoneAura Advisory operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada. We are committed to the ten fair information principles outlined in PIPEDA, including accountability, consent, limiting collection, and safeguarding your personal information.

Advertising & Analytics Disclosure

When you visit our website through a Google Ads advertisement or other online advertising platform, certain non-personal data may be collected automatically through cookies and tracking technologies used by these platforms. This may include:

• Your IP address (anonymised where possible)
• Browser type and device information
• Pages visited on our website and time spent
• The advertisement or search term that led you to our site
• Conversion data (e.g., whether you called our phone number after visiting)

This data is collected by Google and other advertising platforms under their own privacy policies and is used to measure ad performance and improve our advertising. We do not use this data to personally identify you. You can opt out of personalised advertising by visiting Google's Ad Settings at ads.google.com/settings or by using the Digital Advertising Alliance of Canada's opt-out tool at youradchoices.ca.

Policy Updates

We may update this policy periodically. Changes will be posted here with a revised date.

Contact

PhoneAura Advisory
Phone: (888) 344-5701
Open 7 days a week